Terms and conditions

Who we are

Our web page: https://royal.si/en/about-us/

Payments, delivery, costs, discounts

Payment is possible in several ways, the options appear at the end of the purchase procedure.
Delivery is calculated during ordering, the delivery service is selected according to the location of delivery and the order quantity.
You can also pick up the ordered goods in person at the company’s headquarters Royal Parketi, Limbuška cesta 2, 2341 Limbuš.
For larger quantities, the discount will be automatically calculated and visible in the cart page.

Purchase cancelation, refund of purchase amount

The buyer has the right to return the products, as required by the Consumer Protection Act, within 15 days of receipt.
The goods must be returned no later than 30 days from the notification of withdrawal from the contract sent to +386 2 421 20 10 or e-mail info@royal.si.
The consumer must return the goods undamaged, originally packaged and in unchanged quantity to the company Royal Parketi, Limbuška cesta 2, 2341 Limbuš. The cost of returning the goods bears the consumer.

The cost of returning the goods is paid by the consumer. Refunds will be made as soon as possible, but no later than 15 days after receipt of the notice of cancellation and return of goods.
When returning the goods, the buyer should enclose the invoice for the goods, personal data and the transaction account to which the purchase amount will be returned.

Complaints

We strive for the satisfaction of our customers. We strive to satisfy our customers, so we will replace the goods, in case they do not meet your wishes or needs, with another, or return the money at your request
In the event that the package in which the buyer received the ordered goods is physically damaged, part of the order is missing or shows signs of opening, the buyer must report the complaint to the delivery person who delivered the goods and let us know. We will make sure that the complaint is resolved as soon as possible.

Data protection

The data obtained through the website will be used exclusively for the purposes of order fulfillment and delivery, as well as sending offers, information materials, invoices and other documentation. The user’s data will not be passed on to a third party.
We need your information for a smooth order execution process and any order notifications.

To execute orders, we need the information required by the website before confirming the order:

  • Name
  • Surname
  • * Company (if it is a legal entity), tax number and all other mandatory information prescribed by applicable law
  • Phone number
  • E-mail address
  • Address
  • Shipping address (can be the same as the customer’s)

The online store system can automatically collect some other information about your computer’s hardware and software. As e.g. IP address, browser type, domain names, access times and addresses of websites you have visited in our online store. he provider uses this information exclusively for the calculation of general statistics on the use of the online store Royal parketi and for optimization. The user agrees to this by using the Royal parketi online store.

Complaints and disputes

The user can complain by e-mail info@royal.si. We will try to resolve disputes amicably, if this is not successful, we will hand over the case to the competent court in Maribor.